Updated 13 November 2026
Refund policy
First month free, then a 30-day refund on your first paid month
Your first month after your website or AI line goes live is free, so you can try it before any monthly fee is charged. If you are still not happy after your first paid month, email hello@bookfront.ca within 30 days of that payment. We refund that month's fees in full: website management, the AI receptionist, the managed .ca domain and the Premium AI model. You do not have to give a reason.
What is not refunded
One-time fees pay for work we do for you: website setup, AI receptionist setup and Priority delivery. They are not refunded once we have started that work. If you cancel before we start, we refund them in full. Extra-minute packs that have been used and extra change requests that are already done are not refunded.
After that
You can cancel anytime, and the next monthly charge stops. Monthly fees already paid are not refunded, and your service runs to the end of the month you paid for.
How to ask, and when you get it
Email hello@bookfront.ca from the address you signed up with, or call (855) 772-2650. We reply within 2 business days. The refund goes back to the card you paid with, through Stripe, and usually shows within 5 to 10 business days. Your site or AI line is switched off when the refund is made.
Your domain
A .ca domain we register and manage for you is held by us while you are a customer, and we renew it. If you cancel or are refunded, the domain stays with us unless you ask for it: we then transfer it to you or to your new provider for a one-time $50 release fee. A domain you already owned and connected is always yours, and there is no fee.
If we cannot deliver
If we cannot deliver what you ordered, we refund what you paid for it, including the one-time fees.
Who we are
Bookfront is a service of Tru Agentic AI Inc. This policy is part of our Terms. Nothing here limits the rights you have under consumer protection law. Questions: hello@bookfront.ca or (855) 772-2650.